Shipping Method and Fees (Within the 48 Contiguous U.S. States)

All U.S. orders are shipped using UPS® Ground, UPS® 2nd Day, or UPS® Overnight depending on the level of service you select when placing your order.

Ground Fee: $14.99 - Free Ground Shipping on domestic orders over $100

2nd Day Fee: $100

Overnight shipping Fee: $120

Note: All expedited orders must be placed before 11 AM EST to ship same day. Orders placed on weekend and holidays will ship the following business day.

Note: Packages valued at $1,000 or more are shipped with UPS Signature Required service. Packages valued below $1,000 do not require a signature upon delivery.

Surcharge for Orders Shipping to Alaska and Hawaii

Orders shipping to Alaska and Hawaii ship at the UPS Ground rate, plus a $30.00 surcharge. 2nd Day and Overnight services are not available.

International Orders

Kim Seybert, Inc ships internationally. Shipping costs will be calculated based on destination, weight and dimension. Please note Kim Seybert, Inc. is not responsible for any applicable tariffs, duties, and import taxes, and/or customs delays/returns.

P.O. Boxes

We do not ship to P.O. Boxes at this time. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to make special arrangements if necessary.

Backorder Items

If your order includes any backorder items, we will notify you and we will ship the item(s) when they become available (at no extra shipping and handling costs to you) or refund the overpayment at your request.

Holiday and Saturday Delivery

Saturday delivery MAY be available in certain instances. Please email us at web@kimseybert.com or call 1-212-564-7850 (Monday-Friday, 9:00am-5:30pm ET) to see if special arrangements can be made. Additional shipping/handling fees will apply.

Tracking Your Order

Once your order has been shipped, you will receive an email containing a tracking number and estimated delivery date. You can use that information to track your order here.

Alternatively, if you have created an account, you can also track your order by logging in and checking on the status by selecting View Order Status.

Lost, Missing, or Stolen Packages

We’ve partnered with Route—a package protection and tracking solution—to give our customers the best possible delivery experience. Route provides low-cost shipping protection to protect your package in the event that it gets lost, stolen, or damaged while in transit.

Route is also a mobile app that allows you to visually track all of your online orders in one place. No need to dig through your email for tracking numbers. Route’s dynamic maps and real-time shipping updates keep you in the loop throughout every part of your delivery. The Route app is available on Android and Apple app stores.

Please note that the package protection is only available for orders up to $5,000.

If you experienced an issue with your order, please file a claim with Route’s team here.